Deliveries and returns

Shipping

Once you have acquired a product at Globalvifel, you will receive an email in each of the following cases:

• Receipt of order and payment.
• For any other email you send via the contact form, we guarantee a response within a maximum of 24 hours (between Monday-Friday 7h – 15h)
• Remember that only orders placed and paid for before 12:00h can be processed the same day.
• Any type of shipment will be made from Monday to Friday. Deliveries are not made on Saturdays and Sundays.

In the orders of the Peninsula in which the weight exceeds 80 Kgs will be sent with pallet, so the delivery time is 2/3 working days

Globalvifel is not responsible, in any case, for the delays in delivery resulting from problems of the courier company. Even so, Globalvifel will always try to solve the problem and will intermediate between the claims of our client to the transport company.

Important note for deliveries to Canary Islands, Ceuta, Melilla and International (outside Spain).

(*) The delivery term indicated is an estimate and based on our logistical experience of deliveries to Canary Islands, Ceuta, Melilla and Internationally (outside of Spain). The delivery term indicated could be sporadically increased due to the importation and customs process.

Orders in which stock is missing

In the orders in which some product does not have immediate availability, we will inform you by an internal mail specifying how we solve the problem. If we know that the product will arrive shortly, we will make a partial shipment with the available material of your order and then we will make a second shipment with the missing material. In the event that we do not have more input for that product soon, we will proceed to refund the amount of the product.

Tracking deliveries

Our logistical suppliers are ASM-GLS.

To find out the tracking number you must send us an email to info@globalvifel.com, including your personal details and order number. You can check the status of your shipment at
https://www.gls-spain.es/en/

Warehouse pickup

Once you have received the 'ready to pick up' email you can pick up your order. For this, it is necessary to provide the order reference consisting of 6 numbers.

The collection of orders * must be made between the different bands (from Monday to Friday):

• Order before 12:00 pm : from the next day from 9:00 am to 12:00 pm
• Order after 12:00 pm : next day from 9:00 pm to 12:00 pm

In the event of selecting this form of delivery/collection, you should contact us prior to collecting. Contact (+34 934869025 ) -  info@globalvifel.com

Address:

• Carrer Batista i Roca, 54

  08304 Mataró (Barcelona), España
  

* To be able to pick up an order it must be paid and we must have the proof that certifies it

Guarantees

If a product is defective, you must notify us within 14 days via our contact form or telephone number (+34) 93 486 90 25. In this case, Globalvifel covers the delivery costs.  If on the other hand, you want to return a product in perfect condition, you must notify us via the contact form or by telephone (+34) 93 486 90 25. Bear in mind that you must return the item in the same condition it was delivered to you, including packaging. Once we receive the order, our logistics department will check it and, once accepted, will refund the amount involved.

Possible cases in which products may be deemed to be defective are:

• The product reached the client address broken or deteriorated
• The product received does not match the product ordered
• The product material has undergone out of the ordinary deterioration.

Every customizable product used or consumable has no guarantee.

Returns

Conditions for returns: only those blank products that have suffered a manufacturing defect can be replaced without any cost whatsoever, or refunded. The incident must be notified within 14 days from receipt of the product.

Procedure: If the product received has suffered any manufacturing defect, complete the form you will find in the following contact section - contact form. Remember that you must provide us with your name, email, order number, subject and photographs of the defective product.

Payment of refunds: Reimbursement as a result of a refund/return will be the same as the purchase amount for the returned product, delivery costs not included. We will process the refund via the same form of payment you used to pay for your order (credit/debit card or Paypal)

Notification:  We will notify you by electronic mail of the refund of the amount associated with any returned product.

Address:

• Carrer Batista i Roca, 54

  08304 Mataró (Barcelona), España
  

Payments by bank transfer

When making the entrance we need the following information:

Name and surname
Order number

Banco Sabadell
IBAN: ES08 0081 0059 2900 0174 3080
BIC/SWIFT: BSAB ESBB